Our policies
Refund & returns policy
Thirty days, no interrogation. If the deck is not right, we will sort it out.
Last updated
Returns
Unopened decks can be returned within 30 days of delivery for a full refund. Start a return by contacting us with your order number and we will send you the return details.
Damaged or incorrect items
If a deck arrives damaged, or we sent the wrong one, send us a photo within 14 days. We will ship a replacement immediately and you keep the original — no return needed.
Refund timing
Approved refunds go back to the original payment method within 5 to 10 business days of us receiving the return. Your bank may take a little longer to display it.
What we cannot refund
- Opened or played decks that are not damaged or faulty
- Orders where the delivery address was entered incorrectly and the parcel was signed for
- Gift cards and digital items